Terms and Conditions

These general terms and conditions apply to all offers, quotations, and agreements concerning the provision of products and/or services by Cleanica Club™ (hereinafter referred to as "the user").

1. Applicability
  • 1.1. These general terms and conditions apply to and form an integral part of all offers, quotations, and agreements concerning the provision of products and/or services by Cleanica Club™, unless explicitly agreed otherwise in writing.
  • 1.2. The term "the customer" refers to any (legal) entity that orders or purchases goods or services from or through the user.
  • 1.3. Deviations from these conditions are only valid if expressly agreed upon in writing by both parties.
2. Formation and Amendment of Agreement
  • 2.1. All offers and quotations provided by the user, in any form, are non-binding unless explicitly stated otherwise. An agreement is only established after written confirmation by the user or actual execution by the user.
  • 2.2. Any descriptions in offers, quotations, agreements, or related attachments (such as images, drawings, sizes, weights, colors, or sample products) are for indicative purposes only. Minor deviations will not be at the user's expense or risk.
  • 2.3. Obvious errors or mistakes in offers or quotations do not obligate the user to fulfill or compensate for such errors, even after the agreement has been concluded.
3. Execution of the Agreement
  • 3.1. Delivery occurs according to the applicable Incoterm: Ex Works (EXW). If the customer refuses to accept delivery or fails to provide necessary information, the user is entitled to store the goods at the customer’s expense and risk.
  • 3.2. Goods are considered delivered when the user notifies the customer that the goods are ready for collection or dispatch. Once delivered, the risk of the goods transfers to the customer.
  • 3.3. If expressly agreed that the user will arrange transport, the costs and risks of loss or damage during transit are borne by the customer.
  • 3.4. Stated delivery times are approximate and non-binding. Delays do not entitle the customer to compensation or termination unless explicitly agreed otherwise.
4. Prices
  • 4.1. All prices are in euros and exclude VAT and other government-imposed charges unless stated otherwise. Import or customs costs are borne by the customer.
  • 4.2. Prices are based on current market conditions. Changes in exchange rates, wages, or taxes may result in adjustments.
  • 4.3. If price adjustments exceed 10%, the customer may terminate the agreement within eight days of notification.
5. Payment
  • 5.1. Payments must be made within 30 days of the invoice date, unless agreed otherwise.
  • 5.2. The user reserves the right to demand advance payments and may suspend execution until received.
  • 5.3. Late payment incurs statutory commercial interest from the due date.
  • 5.4. All collection costs, including legal fees, are borne by the customer.
6. Warranty
  • 6.1. Warranty applies only if explicitly stated in writing by the user.
  • 6.2. Valid warranty claims may result in repair, replacement, or refund at the user’s discretion.
  • 6.3. Warranty is void if defects result from improper use, unauthorized modifications, or external causes such as fire or water damage.
7. Returns
  • 7.1. Complaints must be submitted in writing within 14 days of delivery.
  • 7.2. Goods may only be returned with prior written approval. Approval does not imply acknowledgment of the reason.
  • 7.3. Return shipments are at the customer’s risk until received and inspected.
8. Retention of Title
  • 8.1. All delivered goods remain the property of the user until full payment is made.
  • 8.2. The customer must store goods so they remain identifiable as the user’s property.
  • 8.3. The user reserves the right to reclaim goods if payment obligations are not met.
9. Liability
  • 9.1. The user’s liability is limited to compliance with warranty obligations.
  • 9.2. Except in cases of intent or gross negligence, the user is not liable for indirect damages such as loss of profit.
  • 9.3. In all cases, liability is capped at the invoice value of the goods or services.
10. Force Majeure
  • 10.1. The user is not liable for failure to fulfill obligations due to force majeure (natural disasters, strikes, supplier issues, etc.).
  • 10.2. During force majeure, obligations are suspended. If lasting longer than three months, either party may terminate without compensation.
11. Disputes
  • 11.1. These terms are governed by Dutch law.
  • 11.2. Disputes will be settled by the competent court in the user’s location, unless the user opts otherwise.